![]() Surveys show that customers consider customer experience is a significant factor that drives their purchasing decisions. There are several reasons why customers abandon their carts and the major one among them can be poor site navigation. Ĭhatbots can help you qualify your leads and detect where a customer is in their sales funnel. ![]() This strategy is quite easy and can be integrated with your already existing lead nurturing strategies. Meanwhile, your sales executives can come in and close the deal easily. The bot will do the work of bringing leads and picking the right products and services for them. The great way to qualify your leads is by using a live chat with a real person along with the bot. Here, the bot looks similar to a live chat box and users would mostly engage with it. Program set of Q&A sessions to figure out where a customer is in their sales funnel. So, why not have a chatbot do it for you. While it’s worth the results, it is not easy. Lead management can be a headache, as it requires continuous nurturing. The best thing about chatbots are, they can even qualify the leads for you. This approach not only saves time, but it also facilitates independent and hassle-free shopping experience having a positive impact on conversion. The chatbots identify customer requirements through questions and offer the right recommendations. This is where AI-powered chatbots prove to be a helpful asset by offering stage by stage guidance during their shopping journey. At times, an abundance in choice of products can be overwhelming for customers, and this might interrupt the regular flow of the conversion funnel.
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